Refund and Cancellation Policy

1. Current status and scope

HexArena does not accept payments today. Premium Membership is granted by hand, and nothing renews automatically. This policy is published for payment-service review before paid Premium Membership becomes available.

When purchase becomes available, a purchase will start monthly subscription billing.

Premium Membership will unlock the Arena Editor for each paid period. The core game will remain free to play.

The price, taxes, billing date, renewal terms, and this policy will be shown before a customer submits a payment. The checkout will also ask for any express consent that applicable law requires.

2. Canceling subscription billing

A customer will be able to cancel through the Stripe Customer Portal or by email to matejstrnad@icloud.com. An email cancellation will take effect when HexArena receives the message.

Cancellation will stop the next renewal. Premium access will continue until the current paid period ends. Ordinary cancellation will not receive a refund for unused time in that period.

An automatic renewal will not start a new 14-day withdrawal period. HexArena will not offer a separate grace-period refund for an accidental renewal. Mandatory rights under applicable law will still apply.

3. Withdrawal within 14 days

Every customer can withdraw from the first Premium Membership purchase within 14 days after the contract is concluded.

The customer does not need to give a reason.

Premium access can start immediately during this period. Before it starts, checkout will request express consent to early performance and explain the proportional payment obligation.

If a customer withdraws after access starts, HexArena will refund the payment minus the proportional value of the supplied service. The calculation will use the elapsed time in the monthly billing period.

HexArena will not make this deduction if the customer did not request immediate access or did not receive the required explanation before payment.

4. Other refunds and service extensions

Duplicate charges

HexArena will refund a duplicate charge in full after the duplicate is identified.

Premium access does not start

If payment succeeds but Premium access does not start, the customer can choose restored access or an immediate full refund. If restoration does not finish within five business days, HexArena will issue the refund.

HexArena ends paid access

If HexArena ends paid access for a reason that is not the customer’s fault, HexArena will refund the unused part of the paid period.

Long Premium-feature outage

If a HexArena outage makes Premium features unavailable for at least 48 consecutive hours, HexArena will extend affected memberships. Each started 24-hour period in the qualifying outage will add one membership day.

HexArena will apply the extension automatically when service records identify the affected customers. A customer can also request the extension by email when those records are incomplete.

Defective digital service

Mandatory remedies for a defective digital service remain available. This policy does not limit a customer’s right to correction, a price reduction, termination, or a refund when applicable law provides it.

5. Account enforcement and deletion

HexArena will review a refund request when an account ends because of a serious or repeated breach of the Terms. The review will start from the position that no refund is due. Mandatory consumer rights will remain unchanged.

Account deletion will stop the next renewal and Premium Membership when deletion completes. Ordinary account deletion will not create a refund unless another rule in this policy or applicable law requires one.

6. How to make a request

Send a cancellation, withdrawal, refund, or extension request to matejstrnad@icloud.com. Include the email address on the HexArena account and the Stripe invoice reference. Never send a full card number.

A withdrawal request does not need a reason. For another request, a short description of the problem can help HexArena identify the applicable policy rule.

HexArena will respond within five business days and explain the decision.

7. How refunds are processed

HexArena will submit an approved refund without undue delay. A withdrawal refund will be submitted no later than 14 days after HexArena receives the withdrawal notice.

Refunds will use the original payment method. HexArena will not deduct a refund fee. After HexArena submits a Stripe refund, the customer’s bank normally shows it within 5–10 business days.

A recent refund can appear as a reversal. In that case, the original charge disappears instead of a separate credit appearing. If a refund fails, HexArena will contact the customer and arrange another permitted method.

8. Model withdrawal form

A customer can copy the template below into an email. Use of this template is optional. Any clear statement of withdrawal is sufficient.

9. Changes and contact

HexArena will give notice before a material policy change applies to a later billing period. A change will normally apply from the next renewal after notice. A mandatory legal change can apply sooner when the law requires it.

The Terms of Service explain governing law and out-of-court dispute resolution through Česká obchodní inspekce.